You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. Thames Water, Chief Executive Officer and Director of Water UK. He spent 22 years at The Royal Bank of Scotland (RBS) holding roles in Branch Banking, Consumer Finance and several Group central functions. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it. We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk. Opens in a new browser window. However, if your complaint is about a paymentor a payment service(such as a Direct Debit or account statement)we aim to respondwithin 15days. Existing customers We can help you manage your payments and provide some useful tips and tools. *Twitter is owned by a third party and is independent of Bank of Scotland. Your account details this helps us to find the account you are complaining about. Chair of the Gender Equality Leadership Team at Business in the Community (BITC) His Majesty King Charles IIIs Responsible Business Network. But six months later the financial crisis struck and RBS needed a a 45bn taxpayer bailout to stay alive. If were still investigating your complaint at 4 weeks, we will contact you to let you know. Make sure you use the persons correct name rather than any nicknames or abbreviations. In order for us to resolve your complaint as quickly as possible, please include the following information in your letter: We will contact you by phone once we receive your letter, so its important that you tell us the best telephone number and the best time to contact you. In accordance with section 430 (2B) of the Companies Act 2006, the Company confirms that no remuneration payment will be made by the Company to Simon after he ceased to be a Non-Executive Director of the Company, nor will any payment for loss of office be made. Committee Membership: Audit (Chair), Risk, Values and Ethics, Remuneration Appointed: October 2016 (Bank Board and Chair of Audit Committee) Skills and experience: Extensive financial, banking, regulatory, governance and audit experience. Section 430(2B) Companies Act 2006 statements. Group Chief Executive Officer and Managing Director BBus Ross has more than 30 years of experience in the financial services industry, spanning banking, insurance and investment. Charlie began his career at Accenture, where he worked for 13 years in the US, France, Switzerland and the UK before being made a Partner. Senior Advisor to Greenhill Europe, a Trustee of The Lovington Foundation and Chairman of the Board of Visitors of the Ashmolean Museum. Exchange Tower Monday-Friday 8am-8pm, Antnio will remain entitled to his Fixed Share Award, time pro-rated to his retirement date. Myles O'Grady - Group Chief Executive. Extensive digital and digital transformation experience. Lines are open 9am 6pm Monday Saturday, Lines are open 9am 6pm Monday Saturday. Registered in Scotland No. Lord Lupton was Deputy Chairman of Baring Brothers, co-founded the London office of Greenhill & Co., and was Chairman of Greenhill Europe. Registered Office: The Mound, Edinburgh EH1 1YZ. Role Active Director Date of birth June 1955 . We can then guide you on what to do next. Sign in to Share Dealing Online Their headquarters address is located at PO Box 23581, Edinburgh, EH1 1WH UK. Strong relationships with millions of customers are at the heart of our workforce. Prior to joining the Group, Charlie held a range of leadership positions at HSBC, including Global Chief Executive, Wealth and Personal Banking, and Group Head of Wealth Management and Digital, as well as Global Chief Operating Officer of Retail Banking and Wealth Management. Chief Executive Bank of Scotland Foundation Oct 2010 - Present12 years 4 months Edinburgh, United Kingdom Strategic Advisor Lloyds Banking Group Jan 2010 - Sep 20109 months Edinburgh HBOS. Employees taking retirement are treated as good leavers under the Group Share Incentive Plan rules (SIP). Terms of reference. Bank of Scotland plc. William joined the Board in August 2019, when he was appointed Chief Financial Officer, and was Interim Group Chief Executive from May 2021 to August 2021. Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk Complaints data Building strong and lasting relationships with our customers is important to us. In order to ensure that they are able to do this, the Ring Fenced Bank-only Directors also attend the Group-only Board meetings as observers. Note: in some instances the transaction maybe anearmark added by a retailer onto your account.Funds are earmarked on your account when you make a debit card transaction. Companies House does not verify the accuracy of the information filed. He announced his decision to quit as Lloyds announced Robin Budenberg as the replacement for chairman Lord Blackwell. We donate these funds to charities across Scotland through our Grants Programmes and a Matched Giving Programme for Lloyds Banking Group employees in Scotland. They're responsibile for managing day-to-day business. Registered in England and Wales. (Closed weekends and English Bank Holidays). There are some key pieces of information we need in order to do this - please fill in the following fields to submit your complaint. CEO, Commercial & Institutional for the ring-fenced bank, CEO, Commercial and Institutional for the non-ring fenced bank, Director of Strategy, Corporate Development & Sustainability, Chief Governance Officer and Company Secretary, Environmental, Social and Governance Disclosures, Compliance statement and remuneration policy, Message from our Director of Sustainable Banking, Climate and sustainable funding and financing, Supporting customers in vulnerable situations, Go to Governance and Responsible Business, Protecting privacy and customer confidentiality, United Nations Sustainable Development Goals, External commitments and reporting standards, Modern Slavery Act Location These are different. If you can't find the answer online, there are various ways you can get in touch, like web chat or calling us securely from in our app. The award is paid in Shares in quarterly instalments and the final award of 108,125 will be made in Shares in September 2020 and restricted over three years. In this day you may contact Bank of Scotland uk through the corporate phone number, the Bank of Scotland email address, the head office, or social media etc. Adam Coldwells Director of Strategy & Deputy Chief Executive Summerfield House 2 Eday Road Aberdeen AB15 6RE Tel: 01224 558605 gram.grampianchair@nhs.scot Use the app to take a photo of the cheque to save going into branch. Opens in a new browser window. In this role she worked with private equity, pension fund and sovereign wealth clients. As a good leaver under the GPS Plan Rules, Juan Colombs outstanding deferred GPS awards over ordinary shares of 10p each in the capital of the Company (Shares) under the 2017 GPS Plan (124,370 Shares) and under the 2018 GPS Plan (501,341 Shares) will continue to be released on their scheduled release dates, subject to the relevant terms (including post-vesting retention periods, malus and, where applicable, clawback and to deductions for national insurance and income tax). You've rejected analytics cookies. Correspondence address 25 Gresham Street, London, United Kingdom, EC2V 7HN . Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds. If you're calling from abroad you can call us on +44 (0) 113 279 8302. Antnio did not receive a Long Term Share Plan award for the 2020 performance year. We dont charge you for Internet Banking but your mobile phone provider may charge for some services. This means it could take between 1-8 weeks for us to come back to you with a resolution. The CEO Email finder software instantly finds and displays you the verified company email address of CEOs. The board appoints up to 2 executive directors who are then subject to election by Members at the first AGM following their appointment, and every 3 years after that. The Fixed Share Award will be increased by 219,750 on a full-year equivalent basis and will be time pro-rated on a daily basis. Sarah is Chief Executive Officer and Executive Director of Thames Water Utilities Limited and a Director of Water UK, the trade association of the water and wastewater industry. Appointed: September 2014 (Board), December 2019 (Senior Independent Director), May 2020 (Deputy Chair). The Group is led by the Group Board comprising a Chair, independent Non-Executive Directors and Executive Directors. There are therefore separate Boards for the Group and the Ring Fenced Banks. If youre eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. Let someone else talk to us on your behalf. Authorisation can be checked on the Financial Services Register at:www.fca.org.uk, Lloyds Banking Group conducts its business through a number of subsidiaries including Lloyds Bank plc and Bank of Scotland plc. Our travel products can help make your trip abroad easier and may save you money. If you're calling from abroad you can call us on +44 (0) 131 278 3705. Head office contact number directory for United Kingdom. Opens in a new browser window. Registered in Scotland no. The bank provides a wide range of financial products including current and savings accounts, personal loans, credit cards and mortgages within the retail market. E14 9SR, Email:complaint.info@financial-ombudsman.org.uk. Not all Telephone Banking services are available 24 hours a day, seven days a week. 0345 300 0323. If you have a transaction that you are unhappy with, please find guidance below. Tweet us @BankofScotland or message us on Facebook. Native name: Bank o Scotland (Scots) Type: Public limited company Industry: Financial services Founded: 17 July 1695; 326 years ago Headquarters: Edinburgh, Scotland, UK Products: Banking and Insurance Total assets: 359 billion Number of employees: 20,000 Group Finance Director. How do I activate my credit card so it can be used? Lines are open 8am 8pm, seven days a week. Executive Director and Group Chief Executive Charlie's profile William Chalmers Executive Director and Chief Financial Officer William's profile Kate Cheetham Chief Legal Officer and Company Secretary Kate's profile Elyn Corfield CEO, Business & Commercial Banking Elyn's profile Sharon Doherty Chief People and Places Officer Sharon's profile As announced on 1 May 2020, Juan Colombs retired as Chief Operating Officer and an Executive Director of Lloyds Banking Group plc (the Company) with effect from 18 September 2020 (Retirement Date). Find out more about our Board of Directors and Executive management team, and view key governance documents. Audit & Risk Committee Oversees, assesses and reviews our financial and narrative reporting, internal controls and risk management,including internal and external audit and pan-BT finance, control and compliance-related transformation . Ian McLaughlin - Chief Executive, Bank of Ireland (UK) plc. During this period, William will also retain his ongoing responsibilities as Group Chief Financial Officer. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. If youre worried about your mortgage payments or your current mortgage offer, please visit our mortgage pages as they may answer your questions. If you would rather to speak to a member of our team, you call us on the number provided below. Chief Digital and Innovation Officer at BT and Non-Executive Director at Max Healthcare Institute Ltd. Cathy has significant financial services experience, having worked in senior executive positions at Barclays plc where her responsibilities, over time, included human resources, executive compensation, investor relations, strategy and brand marketing, and at the Group, where she was responsible for the human resources, legal, audit, corporate brand and secretariat functions. earmark added by a retailer onto your account. In 2008, when crisis-hit Halifax Bank of Scotland was taken over by Lloyds TSB, Sir George Mathewson joined with former Bank of Scotland chief executive Sir Peter Burt in an unsuccessful bid to . Option 6: Anything else, Mon - Fri 8am - 8pm & Sat - Sun 9am - 6pm. Some credit card offers shown on our site may only be available if you apply online. 36 St Andrew Square, Edinburgh, United Kingdom, EH2 2YB. Read our recent company announcements and search the archive for historic filings. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628. For further information visit www.fscs.org.uk. If you see another account that pretends to be us, please report it by emailing security@bankofscotland.co.uk and include the web address. For security reasons we cannot respond to any queries about Internet Banking by post. 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