The sum of length, width and height of each checked baggage must not exceed 158cm (62 inches). More information on transfers for connecting flights. Virgin Australia Terminal Make your next trip to the airport an enjoyable one by experiencing the Virgin Australia Lounge. 196 reviews. View more information on meeting rooms within the lounge. Business Class guests enjoy an increased complimentary baggage allowance and Priority Baggage delivery. When planning your arrival at the airport, please ensure you allow enough time to check in make your way through security and to the boarding gate. The new check-in system will later be extended to Virgin Australias east coast hubs at Sydney, Melbourne and Brisbane. If you purchase additional baggage and you choose to cancel your flight, any fees paid for your additional baggage will be forfeited. If you exceed your checked baggage allowance, you will be subject toexcess baggage charges. T1 Domestic Lounge located on Level 1,to the left-hand side just as you pass security screening. Alternatively, you may use, Auckland Central Hotels and Places to Stay, Cordis, Auckland by Langham Hospitality Group. But remember that you only have a 7 kg weight allowance and a maximum of two litres of alcohol. Find out more about ourentertainment options on international short haul services. could be either really. entertainment options on domestic services. Webjet flight fees per booking: Webjet Servicing Fee: Domestic $21.95, NZ/Pacific $24.95, International $32.95. Virgin Australia Domestic Terminal 3 turn right after exiting the security screening area. BaggageServices is located in the Arrivals Hall, Ground floor. Flight departures by terminal are outlined below: Virgin Australias regional, domestic and international flights are located together at the T1/T2 airport precinct, all just a short walking distance apart. All other airlines. When packing your bags, please consider what is permitted, what is forbidden and what is restricted. If you are travelling with only carry-on baggage you can opt to check in at the Virgin Australia lounge instead. Earn travel credits when you spend $20,000 or more on eligible flights View more information on meeting rooms within the lounge. If you exceed your checked baggage allowance, you will be subject to. Departure Information. What other regular Virgin Australia sales should I look out for? 3. Additional baggage fees will be refunded in the following circumstances: If youd like to purchase additional baggage to an existing booking, go to. Virgin Australia Self Check-in Kiosks are available at Brisbane Domestic Terminal, where guests can print their boarding pass and bag tag before proceeding to a bag drop counter. 737 Business Class seat features include: We are delighted to offer you a plated meal from our new Business Class menu, boasting fresh and contemporary flavours. Aircraft type Maximum length; Virgin Australia, (VA/VOZ) - Track Virgin Australia flights and view detailed fleet information, including number and type of aircraft. Bring on Wonderful. For a better experience, please enable JavaScript in your browser before proceeding. Select a check-in option below for more information on checking in for your flight. For a contactless entry experience, guests are encouraged to enter the lounge using our self-serve kiosks. "Alexa, ask Virgin Australia to check me in.". :). Virgin Australia recommends that you check in 2 hours prior to departure. Drop off your checked baggage. Do note that the automated bag drops at Jewel Changi Airport Early Check-in Lounge closes 3 hours before your flight departs. We have a 7am departure out of Christchurch for Sydney with Air NZ and they have advised check-in 90 minutes prior to departure time. QFF Award CX flight confirmed and then wait listed, what are my next steps? Scan your mobile device or boarding pass at a kiosk to print your bag tag. All you need is an internet connection! Phase One, which is available for use from today, features 15 new self-service kiosks enabling passengers to check-in, print boarding passes and baggage tags. Short-term or long-terms parking, suitable for trips away. Taking place every December 26, it sees popular routes like Melbourne- Launceston and Melbourne-Sydney drop to as little as $79 AUS each way. Check in begins 3 hours prior to departure for flights from the Pacific Islands and 2 hours prior to departure for flights from Australia and New Zealand. Size restrictions apply and will vary, depending on the type of aircraft you are flying on. If you've already checked in, drop your bags at Baggage Drop. Economy Lite fares allow carry-on only, although bags can be added for a fee; Economy Choice and Economy Flex fares include a single 23kg bag, as do any seats . Virgin Australia Terminal, 1 James Schofield Drv. Fees are charged at the airport on the day of departure for each additional piece, per one-way journey (includes formal connecting flights) as listed below. Domestic flights flown as part of a Trans-Tasman or International Short Haul journey will earn at the same rate as domestic standalone journeys 2 . If you are travelling in a large group or require additional assistance, we recommend that you are checked in at least 120 minutes prior to your scheduled departure time. If travelling internationally, please arrive three hours ahead of your flight departure to check in via our check-in counters. Save. If you are travelling with non-standard items such as musical and sporting equipment, please refer tooversized and fragile items. Guests travelling on Choice, Flex and Business fares are not able to purchase additional checked baggage, but are entitled to the checked baggage allowance included in their fare, and any additional baggage allowances from their Velocity Status. You do not have a special service request (SSR) contained within your booking. If you are entitled to a refund of your fare or your baggage fees under the fare rules and/or the Australian Consumer Law. Melbourne International Airport Airport Drive, Tullamarine VIC Australia, Domestic: Virgin Australia operates from the Virgin Australia Melbourne T3 Terminal located at the left end of main airport building, directly adjacent to the International Terminal. When planning your arrival at the airport please ensure you allow enough time to check in. . The carriage of additional baggage is at the sole discretion of Virgin Australia and is subject to aircraft loads. Additional baggage feesmay apply. In-page Links. Melbourne Airport/Grants Rd (Melbourne Airport) is 420 meters away, 6 min walk. Baggage allowances for Reward Seat fares with Velocity airline partners will be based on the operating carriers baggage allowances as found on their website and as per your class of travel. the flexibility to determine how many self-service bag drop desks can be changed into full-service counters depending on demand in peak periods. Please note additional baggage at the airport is subject to availability and is not guaranteed for uplift. Some of the best ideas in the world have begun life scrawled on the back of beer mats - and Virgin Australia is no different. Book your flight to Melbourne or read our Melbourne destination guide today. Opposite Gate 41. Melbourne Airport T1 Skybus/Arrival Dr (Melbourne Airport) is 243 meters away, 4 min walk. Change or select your seat are available in web check-in option, but in order to reserve an exit row seat, you will need to check in at the airport. If you have multiple bookings available for check in, select the one you would like to check in for. Enjoy lounge access immediately upon arrival at your destination after your Virgin Australia flight for up to 60 minutes. The service, created by Off Airport Check In Solutions (OACIS), uses Amadeus' Airport Common Use Service (ACUS) cloud technology to work remotely with Virgin Australia's . If you are travelling with an infant, you can check in an item each from the following two categories: 1. Check-in closes 1 hour prior to departure. The hybrid technology has been developed to an industry standard which will allow Virgin Australia to roll it out across the rest of our network.. Check in or drop your bag off at our Priority Check-in+facility at the airport. Additional baggage allowances for Velocity Silver, Gold and Platinum members varies depending on the operating carrier, for VA codeshare bookings please refer to the tables above for applicable allowance. The Virgin Australia Lounge offers meeting rooms for Lounge members. Receive monthly progress reports from a dedicated account management team. If someone who does not have scruples, finds it, then of course they would not hand it in. Baggage allowances for Reward Seat fares with Velocity airlines partners will be based on the operating carriers baggage allowances as found on their website and as per your class of travel. For Economy fares and purchased checked baggage, items over 23kg will incur fees. Applicable fees have been calculated based on average flight times and will not be adjusted based on individual flight time fluctuations. Need to check-in at the airport? Before you pack, make sure your bags meet our checked bag maximum total linear dimension (length + width + height): 140cm (55in). Virgin Australia has a list of minimum dress requirements. The passengers receive their bag tags, heavy bag tag and bag receipts from a printer slot integrated into the top corner of the Corian skin. When travelling on a Virgin Australia domestic flight, you can check-in one of three ways: Web Check-in is available from 48 hours up to 40 minutes before your flight departure and allows you to print your ticket at home, avoiding queues at the airport. Following last year's successful trial, Virgin Australia has now announced it will launch its pop-up check-in and baggage drop service at major Australian airports. 25. Carry-on baggage allowance: 1x115cm bag (up to 7kg); or, 2x105cm bags (up to 7kg combined total weight); or, 1x115cm bag plus 1x185cm non-rigid garment bag (up to 7kg combined total weight). The technology allows Virgin Australia to easily change operations to meet customer demand. Customer service at Virgin Australia is what sets us apart and bringing our people out from behind a desk will further empower them to deliver a new standard in service excellence. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53488492', '');}, 'log_autolink_impression');flight opens, which will be around 90 minutes before scheduled departure time. Link your account The technology allows Virgin Australia to easily change operations to meet customer demand. The Virgin Australia T1 Domestic Terminal connects the airlines regional, domestic and international operations offering one of the fastest transfer times of any airline in Australia. Check-in closes 1 hour prior to departure. Is this a feasible solution? Each guest may check in up to 9 pieces on Virgin Australia operated flights. Additional baggage can also be purchased by calling our Guest Contact Centre via the contact numbers below (additional baggage rates apply) Please note, additional baggage cannot be pre-purchased for flights operated by our airline partners. The check-in and bag drop counters close 30 minutes prior to departure for domestic flights. Some things you can hand to us at the gate - like musical instruments and pushchairs. 4. Low-resolution concept mock-ups were created in Auckland and taken to Brisbane where we assembled them for Virgin for workflow/staff and passenger interaction simulations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. To board our aircraft Virgin Australia guests must wear: If your items of clothing display offensive language or symbols, you will not be permitted on our services. Virgin Australia: Virgin Australia Stole My Money - DO NOT FLY - See 11,780 traveller reviews, 1,368 candid photos, and great deals for Virgin Australia, at Tripadvisor. more, You seem to have JavaScript disabled. Access to 12 departure gates including three dedicated to wide-body aircraft; A direct and air-conditioned airside link between Terminals 1 and 2 making it easier and smoother than ever before for Virgin Australia guests to navigate the connection between terminals; A 1,711m2 Virgin Australia lounge, designed by Tim Greer of Tonkin Zulaikha Greer Architects which will accommodate 400 guests and feature the airlines signature Espresso and Wine Bar. An infant is entitled to one piece of checked baggage, up to 23kg or 32kg, depending on your class of travel. The Virgin Australia lounge offers meeting rooms for Lounge Members to hire seven days a week. Australia. Once the automated bag drop rolls out . Economy Choice tickets will . Since we'll be taking a lot of domestic flights I was going to try to have all of us just travel with a carry on suitcase and a backpack to put under the seat. Check-in for your flight online via desktop, tablet or mobile devices using our online check-in portal. Service desk to assist with traditional check-in, boarding passes and general enquiries. Either its not there, or I cant find it (which is not helped by being on the iPad) could be either really. Check-in will close 30 minutes before departure and you will not be able to check your bags after this time. Departure Information. To use our mobile site, please enable JavaScript. (Lost passport enquiries only) Check-in begins 60 minutes prior to departure for the first flight of the day. A 4-8 minute walk to the terminal. If you are connecting to an international flight, travelling in a large group or require additional assistance, we recommend that you are checked in 60 minutes prior to your scheduled departure time. Step 3 - Retrieve your booking via your Velocity log in. Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. Guests requiring assistance can be escorted to and from departure/arrival gates. Terminal 2: Terminal 2 is open for check in between the following hours: Mon 5:00am to 6:00pm Tue 4:30am to 6:00pm Wed 4:30am to 8pm Thurs 5:00am to 6:00pm Fri 5:00am to 6:00pm Closed Sat and Sun All times subject to change without notice. Check-in commences 2 hours prior to scheduled departure. "Alexa, ask Virgin Australia to check me in.". View contact numbers outside of Australia, Flights approximtately less than 3 hours duration. Pre book your rental and save. 1x standard bag and 1x suit pack. 7kgs total with maximum dimensions: 56cm long, 36cm wide, 23cm deep. You hold a reservation for a Virgin Australia domestic flight (within Australia or New Zealand) or an applicable international flight. Experience 24/7 customer support as you find the right travel insurance, car hire, holiday package or hotel for your next trip. T1 Domestic: T1 Domestic is open for check in between the following periods - Mon -Fri: 2 hours prior to departure Sat - Sun: 90 minutes prior to the first departure Virgin Australia team members will be available for assistance until the last flight departure of the day. Virgin Australia flights arrive and depart from the Brisbane Domestic Terminal, which is approximately 15-20 minutes drive (13 km) from Brisbane CBD, 75 minutes drive from the Gold Coast and 105 minutes drive from the Sunshine Coast. 28 self-service kiosks where passengers can check-in, print boarding passes, add bags and print baggage tags, 7 service pods where a Virgin Australia ground crew member can support any passenger in need of assistance with check-in, boarding passes and baggage tags; and. If you purchase additional baggage and you choose to change your flight, your additional baggage will apply to these new flights. To ensure that travelling with us remains safe during this time, weve made some temporary changes to our lounge experience as detailed below. However, you still need to drop off any checked baggage at the counter in the allocated time frame. When departing from selected domestic airports , you may . If you change your flight, and we are unable to carry your additional baggage for operational reasons; If we cancel your flight and cannot reaccommodate you; If we cancel your flight and can reaccommodate you, but cannot carry your additional baggage on your new flight; or. We recommend you are checked in with bags dropped at least 45 minutes prior to your scheduled departure time. 7kgs total with maximum dimensions: 48cm long, 34cm wide, 23cm deep. Save 10% on select domestic and international flights. Article: What I Value Most About Qantas Platinum Status. Overweight baggage fees may apply. For international flights: Online check-in for international travel will open 24 hours prior to your scheduled flight departure, and close 90 minutes prior. Our Check-in guides below explains our Self Check-in steps to make sure you are prepared on arrival at the airport. If you're flying Jetstar, you can include sporting goods and other bulky items as part of any checked baggage allowance that is included in your fare, subject to some conditions.. Virgin Australia will end its long-standing relationship with Delta Air Lines in early 2022, with United Airlines stepping in to become Virgin's new US partner. Brisbane Domestic Airport Airport Drive Eagle Farm, QLD Australia. I've booked an Economy Elevate, Getaway or Freedom fare. Virgin Australia customers can save by booking your. OR. 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