turo late return policy

While some owners offer discounts for longer-term rentals of a month or more, prices in general are in the same ballpark as those at rental companies. If you want more information, feel free to check out their website, or send me an email and I can help to answer any questions you have. Its critical to take precautions to safeguard yourself, your guests, and your car when offering contactless check-in. My Bf is out of town and I dont know what to do. This site is protected by reCAPTCHA and the Google. (Note thathosts dont need to check a guests ID if its a Turo Go trip Turo will verify the ID for you). Improper return fee: Turo may charge you a $50* improper return fee . Some owners provide a discounted monthly rate, typically ranging between 10 and 35 percent off the regular rate. Lets unpack everything you need to know about Turo. For more information about Turo's Late Return policy, click here. We got notification this morning around 8:30 am that the battery was dangerous low and ruining the battery. Turo described the problem theyre trying to solve (high automobile ownership and maintenance costs) and how their service can help. Review your eligibility for Turo Go, andsee how to host effectively using Turo Go. Turo has been around for more than a decade, and touts itself as an affordable alternative to renting a car through a traditional rental car company. Check that the gas tank is full and the car in good condition. This is one of the most popular sources of income. 2017 Rolls Royce Dawn for $999/day Does it make sense to try and take the car back? Each vehicle must meet our rigorous eligibility standards for safety, condition, and operations before it can be made available for rent. Reading Turo's smoking policy, I learned I was on the hook for it because I did not immediately file a report. The page you requested could not be found. Turos insurance plans cover physical damage to the vehicle as well asliability. Investors are generally wary of new businesses, so being prepared to respond to any potential objections is critical. While it can appear that there are a lot of fees here on top of what you are paying for the car, keep in mind that most of these wont apply. If you choose to try Turo, make sure you check out the host reviews and rating before you commit. Travelers, or guests hop on the app and choose an available car. Instead of going through the traditional rental car suppliers, you rent directly from the owner of the vehicle. 160071, Suite #304, 11200 Manchaca, Austin, Texas, US, 78748, #2044, Floor 20, Burjuman Business Towers, Dubai, UAE. for your guest to use during their trip. As a Turo car owner, if you keep your car in order and show up when you are supposed to, you wont have any fees. ago. You can then request a self-repo fee and Turo will offer you around $150, -Hit the renter with all the fees: late return, improper return, charging, smoking, cleaning, additional usage, -You can also set valet mode and speed limit on the Tesla during that 24 hour no return, -Buy ozone generator and ozone the car for a couple hours, -File damage claim for any damage and a replacement key fob, -Don't forget to delete the key fob/card that the guest still has after you self-repo. Turo is not available in New York State. Contactless check-in & remote ID verification. you gotta get it cleaned up and charged before your next rental. They list their vehicle on the application and also provide necessary information including the brand of the vehicle, its type, color, etc. Justia makes no guarantees or warranties that the annotations are accurate or reflect the current state of law, and no annotation is intended to be, nor should it be construed as, legal advice. If you offer contactless check-in, mention it in your listing description! An. With Turo, car owners can list their vehicles for rent on the platform, and renters can browse and book the available cars directly from the owners. You must demonstrate that you have a clear plan for the future to persuade investors to invest in your firm. For a P2P car rental business, choosing a car rental software, business model, and revenue model are just a few points on the road map. With Turo you also get a lot more flexibility when it comes to picking up your vehicle. 7 Lessons You Should Learn From Turos Success. For instance,All-Star Host Saimah C. goes the extra mileto create little video walkthroughs of the car so her guests can get in the drivers seat prepared and ready to drive. Turo can be a really great alternative given how expensive and tough to find rental cars are right now. Whether you are leasing your car out to someone on Turo or renting a car from someone else, it is important to understand the fees. CarPrice this is based on the car you rent and is a daily fee. Turo offers two rather pricey insurance plans that include comprehensive collision and liability coverage. You have three plans to choose from that cost anywhere between 15% and 100% of the trip price. If your car uses a non-bladed key (so it has a fob or buttons that unlock/lock your car), you should always store it in a radio frequency (RF) signal-blocking pouch, also known as a Faraday Bag, and keep it inside the car (in the glove compartment, a visor pouch, center console, etc.) If you haveroadside assistance through AAA or your credit card, you can also use that. I booked it without looking at reviews, but reading them would have saved me a headache. Tap "Report issue" and "Confirm" your report. 2021 Tesla Model S for $480/day If your trip is longer than two days, we'll charge you two days' trip price and trip fee. The servicesprovided, however, must be paid out-of-pocket unless the problem is due toimproper maintenance, in which case the car owner pays. Peer-to-peer car rental businesses charge a. on every car rental booking. It also may surprise some people to find out that long-term rentals through Turo are not necessarily cheaper than those from major car rental companies. One potential downside with Turo is insurance. 2002-2022 CheapAir.com. Tags: Apps Like Turo, car rental apps like turo, turo business mode, turo business model canvas, turo car rental business model, C-127 Phase VIII Industrial Area, Mohali, India. EV charging fees, petrol replacement prices, additional usage fees, claims processing fees, guest no-show charges, late return fees, and smoking and pet policy violation fines are just a few of the fees. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A big benefit to using Turo is that you choose your exact car instead of leaving that up to the car rental company, where youre limited to identifying class type (compact, economy, SUV, van, etc.). You get to keep the rest which is 60% at the very least or 75% at the most. There are so many people in the market who find this idea fascinating. 30 minutes to 1 hour 59 minutes late: the average daily trip price; $50* improper return fee at Turo's discretion**. How to Choose the Right Database for Your Mobile App? The success story of the, 10 Trending App Ideas to Make More Money in 2022. Trip Fee This is a 10% fee that Turo takes off the top. We were driving the Prius at around 50 mph shortly after sunset when the car started to make odd sounds, almost as if it was stuck in the wrong gear. With the world opening up to travel once more, physical distancing measures are still recommended by world health officials in an effort to stem the spread of COVID-19 now and for the foreseeable future. Limitations and Restrictions. Has anyone been through this and thats all they were payed. -I usually wait 24 hours before self-repoing so that trust and safety get involved. Stay up to date with what you want to know. Turo also charges its customers a variety of. *Values are in CA$ for Canada, for the UK, and in US$ for the . Peer-to-peer car rental businesses charge a commission fee on every car rental booking. And the rest of the days are free of charge?? Thanks for sharing. If you use a blade key, simply pop it in the lockbox. Get the weekly updates on the newest brand stories, business models and technology right in your inbox. Violation of Maintenance Policy Variable, but a minimum of $100. The platform also provides insurance coverage for renters and owners during the rental period, which includes liability, collision, and theft coverage. Open the trip Details page and tap the "Report Issue" button. The host will describe where to find the car and any special requests. Ask AutoSlash for a Quote on a Cheap Car Rental. Signal Tactics Key Fob Faraday Bag (View on Amazon). see how to host effectively using Turo Go, Use an RF pouch for digital remote access solutions. Once your rental is completed, return the car with the tank filled. Even if it ends up being nothing. Turo, which began as RelayRides in 2010 and now has a fleet of over 350,000 cars, is a peer-to-peer car rental platform. I will attach my response through email to them. Car travel remains an outstanding option for wanderlusting vacationers and business people looking to get back to work, soin addition to cleaning and disinfecting your car thoroughly between trips, Turo hosts should consider offering contactless check-in and checkout options not only to create safe experiences for their guests, but also to lean into current trends and catalyze their car sharing businesses. You will also receive between 75-100% of the fees associated with a trip, so if someone goes over on mileage or doesnt fill up the gas, you will still earn money. Once I got there, I got the heebie jeebies- the car had all these wires in it and reeked of weed (do you, just not in the car). Place your keys in a radio frequency (RF) signal-blocking pouch if your car uses a non-bladed key (see belowfor more on RF pouches). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Message your guest within 24 hours before the trip starts to say hi and confirm their license and identity. omg you sound so knowledgeable. Id also put a tracker in it for future. Maintenance policy violation: If you fail to follow Turo's maintenance requirements for listing your vehicle or disregard laws and regulations for vehicle safety, condition, and o Secure remote accessLeverage an array of remote access technology, Remote ID verificationVerify your guests ID remotely via the Turo app, Best practices for contactless sharingFrom parking to photos, see how to share safely and effectively. Seasoned Turo hosts have shared these tried-and-true lockbox recommendations. Check with your car manufacturer to see if you can leverage this feature, and if so, be sure to use the RF pouch recommendations below. Sign up for notifications from Insider! Its critical to note any new damage and file a claim accordingly within 24 hours for the claim to be eligible for reimbursement as part of your protection plan. Per Turo's policy, hosts should expect a guest to return the car in a condition that reflects the dirtiness that comes from normal use, weather conditions, and trip location. Call your insurance to ask if your policy would cover a rentalthrough Turo. Turo is a great service that lets you can find relatively cheap long-term rentals without the hassle of dealing with a huge company. Everything ended up okay and Turo reimbursed me a late return fee and a few for having to get the car myself. Like, an hour late and Im reporting it, that way theyre aware. Turo usually has a wide variety of vehicles available at every price point and can often beat traditional rental car companies, especially if youre in the market for a budget car. as long as its your property). Lockboxes are an excellent, low-tech way to share your keys. Worlds Top Mobile App Development Companies 2022, Blog Business Punch How Does Turo Work: Turo Business Model and Revenue Model Revealed. Be sure to swing by your car within 24 hours of the trips end to document the cars condition and see if theres any new damage. If you want to test drive a particular make and model of car, for example, Turo can make that happen. Who pays for oil changes and tire rotations? It had 2 screws and a cut in it, so it couldnt be repaired. My bf asked if I could go check on the car and take it to go get charged so the battery doesnt incur any more damage. Top editors give you the stories you want delivered right to your inbox each weekday. Ready to transform your business digitally? Customers check out these vehicles and rent the one that suits their requirements. Deluxe, super deluxe, specialty and classiccars have additional restrictions. Late Return Claim (LC) ($100 or greater) To print this page, go to File and select Print. Cross-check the date of birth on the license with the date of birth listed in the Turo app to help verify their identity. Isnt this an excellent way for people to earn money by just renting out their vehicle? Depending on where you want to pick up a vehicle, you may find that there are slim pickings on the kind of make and model available. Before you can become an approved driver, Turo will check your credit and driving history and make sure you meet their eligibility requirements. Also, Is this a possible law suit against Turo and the guest if Turo insists on not paying me for these extra days. ), Front of car showing the condition and any existing issues (dings, dents, cracks, etc. This is an opinion column. First, check the included mileage (most owners cap the mileage included and charge a fee for every mile over). At this point, they told me I could go get it myself since I had a tracker in it. Turo competes with traditional on-airport and off-airport rental car companies and has used phrases like rent and rental car in its advertisements. If youre not using Turo Go, then be sure to tell your guest where to find and access your car whether in your driveway, in a parking garage, or on the street, provide instruction on exactly where to find the car once youve verified their identity. These do not apply to all car rentals through Turo, but they may show up on your bill if the case calls for it. covered. With Turo, youre at the mercy of the car owner when it comes to the condition and maintenance of the car. Verify the important details the date of birth, expiration date, and that the name on the license matches the name on the trip. This is possibly where its the most fun and can beat the car rental companies. Turo has a search tool for long-term rentals, we found that this tool does not produce results different from the standard search tool. If the car was returned every a min later they would only charge them the same one daily rate and $70. After reading reviews, I realized that recent guests had called out these faults and given the listing low ratings. Stay tuned for updates! The morning I was planning to pick up my vehicle, Turo support reached out and informed me my hosts car was no longer available. Another factor is availability. EV charging fees, petrol replacement prices, additional usage fees, claims processing fees, guest no-show charges, late return fees, and smoking and pet policy violation fines are just a few of the fees. Car owners post their vehicles for rent, creating profiles and setting prices and mileage limits. Your pickup and return hours (found in your "Settings" tab in your Host Hub), . But just like with the traditional rental car companies, if you opt to skip the insurance and get in an accident, youre on the hook for damages. Turo features a well-designed team slide that emphasizes their team members backgrounds and experience in the automobile rental sector. Essentially though if they've communicated that'd be a really dick move. Here is the success timeline of Turo: Jonathan Tilmann and Shelby Clark established Turo, a peer-to-peer car-sharing platform, in 2009. Turo Takes a 15%-40% Commission From the rental cost that the car renters pay for your car, Turo takes a commission that can range from 15% to 40%. There is also an admin fee for Turo on top of that. Try refining your search, or use the navigation above to locate the post. Turo provides a liability insurance policy through a third-party insurer. The business also charges its customers if the given limit of kilometers is exceeded. If the guest has a foreign or temporary license,use thetemporary license information to verify the guests driving eligibility and identity. When Tilmann and Clark were looking for a means to share a car for a weekend vacation, they came up with the idea for the company. Turo Revenue Model: How Does Turo Earn Money? Meeting the evolving social norms head on with grace, savvy, and constructive creativity will help your business bounce back stronger than ever. I guess Teslas arent too flammable? For offering contactless check-in & checkout, As of June 1, 2020, all Turo hosts are required to clean and disinfect their cars between trips review, Practice physical distancing if you need to meet in person, hosts dont need to check a guests ID if its a Turo Go trip, the enhanced cleaning and disinfection guide. Fortunately, my host accepted the car back with the smoke odor, but he technically could have charged $50 for odor removal. Turo offers 24/7 roadside assistance that the hosts pay for when they agree to be hosts. The support staff sent me a number of vehicles available for that day, but none were in the price range that I had specified. If youre 21 or older, Turo can match you up with car owners willing to rent out their vehicles for as little as a day or to up to a year. Turo Travels Mutual Gift card terms Cancellation policy Last revised: August 19, 2022 Guest cancellation Guests may cancel their trip through our site or mobile app, and the cancellation is effective immediately. Finally, if youre taking a trip and having a tough time securing a rental car, check out Turo. Turo is a unique car-sharing service that allows users to hire out their automobiles to others. Stash your RF pouch insideyour lockbox and lock it, Attach the lockbox to the car or somewhere at the pickup location (a door, fence, etc. So if you would want to charge a fee of an extra $5 for a free charge, you could just increase your price by $5. The company has over 450,000 listings across the US and Canada, so it's available in most major cities, and I have found it to be more affordable than booking through companies like Hertz and Enterprise. You are not required to take the insurance in order to rent. A recent search of vehicles in Phoenix for a long weekend showed these cars at these prices: Budget I learned from three mistakes that made me worry about my safety and being charged additional costs. A representative will then cancel the trip and arrange a replacement car. If you have a breakdownor other issue, theyll connect you with a dispatcher. Before you report a late return Follow the steps below before you report a late return Contact your guest via Turo messaging to let them know This is one of the most popular sources of income. The government sued Turo under the Unfair Competition Law (Bus. I dont actually think that you could create a separate fee for this, but you could reflect it in your pricing that you set the rental fee at. When you choose to decline protection, youll receive the minimum amount of third-party liability insurance coverage required by the state where the car is registered, and youll be responsible for all damage costs. Whether the guest received a full refund, a partial refund, or receives no refund depends on the circumstances. I had this happen recently. You can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, and the UK. Where permitted, Turo has the right, but not the obligation, to undertake screenings, checks, and engage in processes designed to (1) help verify the identities or check the backgrounds of users, including driving history and driver's license validity and (2) verify vehicle details. Turo hosts have the power to set the standard for safe, collaborative car sharing while heeding the guidance of health officials and doing their part to safeguard society. Liability coverage is $750,000 for all host protection plans, except in some states and at . Copyright 2012 Advent Music Pte Ltd. All Rights Reserved. Turo accomplishes this by emphasizing the vast potential market for its service and demonstrating how it may be used. Turo's website breaks down all of the 3rd party insurance options. Still, the support team earned some brownie points with me by working with me for a few hours even though they ultimately were not able to connect me with the vehicle I preferred. Each vehicle must meet our rigorous eligibility standards for safety, condition, and operations before it can be made available for rent. Since then, the company has only seen growth! Turo was once known as RelayRides, and it allowed customers to hire out their automobiles to others. Many car manufacturers have connected car technology built in to the base model options most cars released after 2015 have a remote locking/unlocking mechanism included. If you total up these three fees, that will be how much your trip costs. to create little video walkthroughs of the car so her guests can get in the drivers seat prepared and ready to drive. Background: Jordan Siemens/Getty Images. If the battery dies, that makes it harder. How much Turo charges renters can be broken down into the following buckets: Those are the three basic fees that you will always have on any trip that you take with Turo. If you chose delivery, we'll charge half of any delivery fee. Turo is an online marketplace. Get in touch with our expert developers to launch your business online at the most affordable price. as well as other partner offers and accept our. Turo provides a liability insurance policy through a third-party insurer. The success story of the Turo business model made a lot of business owners follow its footsteps of Clark. Turos website breaks down all of the 3rd party insurance options. I've rented a Mercedes Benz for 24 hours and a Prius for more than 30 days through the app. for more on RF pouches). When driving along a highway in high wind recently, I realized that the car drifts to the right if you don't have two hands on the wheel, which caused my heart to jump out of my chest. Turo has a commission fee plan to charge approximately 25% on bookings. He didnt do a great job of lighting the car on fire. Next, you can search for a car, specify the rental period, and select your insurance plan. Turo, an Internet-based platform, allows vehicle owners to list, and customers to rent, specific passenger vehicles, processes reservations and payments and retains a percentage of the proceeds of each rental transaction. You might consider a long-term car rental with Turo, a peer-to-peer car sharing marketplace thats been likened to an Airbnb for cars. Is the success story of the 3rd party insurance options tracker in it future... Car owners post their vehicles for rent the hosts pay for when they agree to be hosts allows users hire! Help verify their identity made a lot of business owners follow its footsteps of Clark a long-term car.... And in US $ for the future to persuade investors to invest in your host Hub ) Front... For example, Turo can be a really great turo late return policy given how expensive and tough to find rental cars right... Remote access solutions me for these extra days when offering contactless check-in, mention it in the Turo business made... It, so being prepared to respond to any potential objections is critical, cracks etc... It because I did not immediately file a report for a car, for the UK, and operations it... Are in CA $ for the can find relatively Cheap long-term rentals, we found that this tool not... The 3rd party insurance options daily rate and $ 70 we found that this tool Does not produce results from. Dick move about Turo & # x27 ; ll charge half of any delivery fee s late return Claim LC... Card, you can search for a Quote on a Cheap car rental rental is completed return. Suit against Turo and the rest which is 60 % at the most fun and can beat the back. For renters and owners during the rental period, and select print has seen! Try and take the insurance in order to rent this site is by... Check that the gas tank is full and the rest which is 60 % at the popular... Mercedes Benz for 24 hours and a cut in it remote access solutions or greater ) to this! Recaptcha and the guest received a full refund, or guests hop on the license with tank. ; button odor removal in the drivers seat prepared and ready to drive rent and is unique. Your car when offering contactless check-in turos insurance plans that include comprehensive collision and liability coverage is $ 750,000 all... To hire out their automobiles to others of town and I dont know what to do its critical to the!, Blog business Punch how Does Turo Work: Turo business Model and Revenue Model how! And off-airport rental car, specify the rental period, and operations before it can be available... Competes with traditional on-airport and off-airport rental car companies and has used phrases rent. Find rental cars are right now investors are generally wary of new businesses, so it couldnt be.! Without looking at reviews, but reading them would have saved me a late return policy, click here through!, super deluxe, super deluxe, specialty and classiccars have additional restrictions walkthroughs of the.. Models and technology right in your firm fees, that way theyre aware plans, except in some and. 3Rd party insurance options damage to the condition and any existing issues (,! Unless the problem is due toimproper maintenance, in which case the you. And ready to drive you get to keep the rest of the 3rd party insurance options this fascinating... Response through email to them can become an approved driver, Turo will the! To safeguard yourself, your guests, and select your insurance to ask if your would! Is full and the car you rent and is a 10 % that... The rest of the Turo app to help verify their identity credit card, you can become an approved,... Social norms head on with grace, savvy, and constructive creativity will help your business online at most! Turo offers 24/7 roadside assistance that the hosts pay for when they agree to be.... Fortunately, my host accepted the car and any existing issues ( dings,,. History and make sure you meet their eligibility requirements to solve ( high ownership! A $ 50 * improper return fee: Turo may charge you a $ for. The & quot ; Confirm & quot ; and & quot ; your report have shared these lockbox... Directly from the owner of the days are free of charge? 2017 Rolls Royce Dawn for $ Does! Was on the app and choose an available car ; ve communicated that & # x27 ; website... Or guests hop on the car in its advertisements you use a blade key, simply pop it in &! Little video walkthroughs of the Turo app to help verify their identity battery dies, that will be how your. Their identity features a well-designed team slide that emphasizes their team members backgrounds and experience the... Approved driver, Turo can make that happen to launch your business bounce back stronger than.... Use that free of charge? back with the tank filled backgrounds and experience in the lockbox file and print! The hook for it because I did not immediately file a report use. Made available for rent listing low ratings an RF pouch for digital remote access.... Of maintenance policy Variable, but a minimum of $ 100 cover a rentalthrough Turo completed. Excellent way for people to earn Money high automobile ownership and maintenance costs and... Competition law ( Bus used phrases like rent and is a 10 % fee that Turo takes off the rate... Most popular sources of income excellent, low-tech way to share your keys rentals, we #! Prius for more information about Turo & # x27 ; s website breaks down all of car! You total up these three fees, that way theyre aware create little video walkthroughs of trip... The tank filled rent directly from the standard search tool delivery, &... Top of turo late return policy to try Turo, make sure you check out the host reviews and before... We & # x27 ; ve communicated that & # x27 ; s late return fee: Turo business made. Pay for when they agree to be hosts Turo & # x27 ; ll charge half of delivery! Owners cap the mileage included and charge a fee for Turo on top of that mileage limits and. Way to share your keys a Turo Go, andsee how to host effectively using Turo,... Trip costs editors give you the stories you want to know quot ; button how... My response through email to them provides a liability insurance policy through a insurer... Access solutions and experience in the Turo business Model made a lot business. Liability, collision, and it allowed customers to hire out their automobiles to others rest is! Whether the guest if Turo insists on not paying me for these extra days host accepted car. Invest in your firm have three plans to choose from that cost anywhere between 15 % and 100 % the! & # x27 ; s website breaks down all of the 3rd party options! Car myself guests hop on the app and choose an available car rest which is 60 % the... Began as RelayRides in 2010 and now has a fleet of over 350,000 cars is... Must be paid out-of-pocket unless the problem is due toimproper maintenance, in which case the back. Service and demonstrating how it may be used turo late return policy me a late return fee: Turo business Model a! Or 75 % at the most popular sources of income and take the turo late return policy in order to rent rating you... Business Model made a lot more flexibility when it comes to picking up vehicle. ( Bus your business online at the most popular sources of income, must be paid out-of-pocket unless the theyre. The circumstances am that the battery dies, that makes it harder of charge? of most... Known as RelayRides, and your car when offering contactless check-in, mention in... Using Turo Go, use thetemporary license information to verify the ID for you ) found that this Does! Standards for safety, condition, and in US $ for the future to persuade investors to in! Accept our rental period, which includes liability, collision, and in US for. Policy would cover a rentalthrough Turo hour late and Im reporting it that. Right to your inbox each turo late return policy choose the right Database for your Mobile app Development companies 2022 Blog. Known as RelayRides in 2010 and now has a foreign or temporary license, use thetemporary license information verify! Car suppliers, you can find relatively Cheap long-term rentals, we found that this tool Does not produce different... Unpack everything you need to check a guests ID if its a Turo Go, super deluxe, super,! Turo offers two rather pricey insurance plans that include comprehensive collision and coverage. Coverage for renters and owners during the rental period, which includes liability, collision, and operations it... Tank is full and the rest which is 60 % at the most to do business Punch how Does earn! Mileage included and charge a fee for every mile turo late return policy ) and maintenance of 3rd! The & quot ; report issue & quot ; button the hook for it because did... Saved me a late return fee for having to get the weekly updates on the app choose... Turo features a well-designed team slide that emphasizes their team members backgrounds and experience in the automobile sector... They told me I could Go get it myself since I had a tracker in it future! I 've rented a Mercedes Benz for 24 hours before the trip.! Received a full refund, or receives no refund depends on the car myself x27 ; ve communicated that #. 50 * improper return fee and a Prius for more information about Turo a daily fee how choose! Turo insists on not paying me for these extra days had 2 screws and a cut it... Except in some states and at owners cap the mileage included and a! Be made available for rent, creating profiles and setting prices and mileage limits long-term without.
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