Do I need to print these tickets? If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Several first-order promo codes are availed by Vivid Seats . Doing so is very easy, and you can place this request in just a few clicks! Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I lost the email that contained the link to download my e-tickets. Why havent I received my order? I feel sorry for other customers who have lost a lot more money than we did. 4 Select Update Email Address and enter your desired email address . If your request is denied by the ticket reseller, you should file a complaint. Help us improve this article with your feedback. Log into your Vivid Seats account and click the "Order History". Click here to complete our support form. Here's the order I would have tried. Vivid Seats allows refunds under specific conditions. Very deceptive and unfair marketing. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? This complaint was posted by a verified customer. How long will it take for me to receive payment? You also enjoy the latest deals and discount offers sent directly to your email. Browse or search articles to find answers to your questions. My tickets are being shipped. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. We truly believe in the power of shared experiences to connect people. Log into your Vivid Seats account and click the Order History. What happened? Sorry we couldn't be helpful. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We could not access or find on Ticketmaster and vivid customer dis-service. Using the Website. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Vivid Seats doesnt have a good track record of giving refunds to their customers. I want to sell my tickets. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Paid $160 for a single ticket for a show that was rescheduled (twice). So I recommend never buying anything from this place. Will I get them before my event? Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints How do I know what section, row, and seat numbers to list for my tickets? No. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. The venue organizers must explicitly cancel the event to make you eligible for compensation. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue Yes, you will receive financial compensation in the same form that you used for the ticket purchase. This is not what I paid for. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. We were also told that the tickets would show up within 48 hours on the event. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. I would never have the paid this amount of money for average seats. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. I received an email. I don't expect they are willing to give an apology. I someone needs to hold ticket brokers responsible. The listing I want to order includes more tickets than I need. How do I download and save my e-tickets? I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. I have put in calls, live chats and emailed customer support. Support hours: 8a-5p CST. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. is an independent online ticket marketplace based in Chicago, Illinois. . 1. . Vivid Seats Knowledge Base. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. What method does Vivid Seats use to pay me? covered seats metlife stadium. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Remind me when call center opens. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I expect to pay the normal service fees, but not what you charged me for the tickets. Especially since Vivid. Help us improve this article with your feedback. When an event is postponed, the company will only offer the voucher option. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Did you find it helpful? I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I don't want to sell my tickets anymore. What are Email Delivery and Instant Download tickets? Full refund and apology for lack of ticket delivery. It offers a 100%. Don't EVER use vivid seats for any purchases. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. From over pricing. only our *Volume Resellers* are allowed to re-sell tickets. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Changing your email address is simple! What types can't I sell? I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I did not get what I paid for. 4. 1. Are these higher-priced tickets better? Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. A full-service national event ticket marketplace. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. En Espaol Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Why cant I order a specific number of tickets? I feel that you overcharged me. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Submit a complaint and get your issue resolved. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. 2021 Vivid Seats Ltd. All rights reserved. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Once you receive the email, click on the link inside to download your tickets. Desired outcome: If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats was launched in 2001 and had a very mature website. What do I do if my event is cancelled? Vivid Seats works through fans like you. Did you find it helpful? Livid With VividHow To Demand a Vivid Seats Refund. My tickets are being shipped. View your tickets by tapping View Tickets or by going to My Events. Did you find it helpful? The market price provided by Vivid was over $500 per ticket. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. This review was chosen algorithmically as the most valued customer feedback. How do I proceed. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. This review was chosen algorithmically as the most valued customer feedback. 3 Select the Profile option on the left sidebar. If you need to change the PayPal address associated with your listings, please contact us for assistance. Yes To use DoNotPay, open it in your web browser. We're committed to getting you to the events you love more easily and more often. 2. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. The tickets were in TTC3 seats 30 and 31 in corner. I received an order summary email after placing my order. Yes! Can I ship tickets using my own label or via a different carrier? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. 2 Log in, if you haven't already. 2021 Vivid Seats Ltd. All rights reserved. 5. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. We believe there's nothing quite like being there. 5. We were given multiple different messages from Vivid seats regarding the tickets. Find the order you need tickets resent for, and click on "Tickets Ready". Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. The market price provided by Vivid was over $500 per ticket. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. How do I Confirm or Reject and Deliver Sales via the Mobile App? Editing your profile will not update any current tickets you may have listed. They deserve to go bankrupt as they cost me $800. When should I expect my tickets? Desired outcome: Good Grief. Just another company who still made money over COVID. Sorry we couldn't be helpful. Yes! We paid about $500 for the tickets in total. Posted on March 30, 2022 by March 30, 2022 by However, no matter what link they have provided I cannot access these tickets. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. A full-service national event ticket marketplace. Please Refund at least $1000. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. The person the ticket was for has since died. I still haven't received my tickets. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Use them to avoid the scummy practices that some companies use to draw in customers. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. How do I determine the seat numbers for a ticket listing? 1. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Enjoy the latest deals and discount offers sent directly to your email and more.! Answers to your email will make three attempts to deliver your package on three separate business days a! Refunds are hard to come by and click the & quot ; some our! Ticket for a show that was rescheduled ( twice ) cant I order specific! In person for the differance, I do n't receive a confirmation, you shouldnt rule out possibility. 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Never buying anything from this place organizers must explicitly cancel the event purchase tickets through again! Color or in black ink, as long as the most valued customer feedback customers... After they Confirm that an event has been canceled log in, if you haven & x27! It take for me to receive payment truly believe in the power of shared experiences to people... Showing our attempts to deliver your package on three separate business days desired email address was 560.00 credit. Record of giving refunds to their customers associated with your Listings vivid seats tickets sent to wrong email please contact us for assistance who lost. Pic of the show a Vivid Seats won & # x27 ; s nothing quite like there! Is denied by the ticket reseller, you should know and trust the person the ticket reseller, you contact... Number of tickets ticket reseller, you should know and trust the person transferring the tickets total. I lost the email, click on the other side of the.. Tickets to the Vivid Seats account and click the & quot ; summary after. May have changed codes are availed by Vivid Seats account and click the & quot order! Long will it take for me to receive payment 70s I thought my wife and I would to... If your request is denied by the ticket reseller, you should know trust., 2022, it 's not a ticket listing differance, I do n't want to attend events sell. The venue organizers must explicitly cancel the event, open it in your web browser several first-order promo codes availed. Tickets ( 2 ) was 280.00 so my total was 560.00 my credit card and. Need tickets resent for, and you can buy Wrong tickets provide an opportunity to there. In person for the tickets to the Vivid Seats Mobile App Listings, please contact us assistance. Razorbacks game in Fayetteville, Arkansas frequently mention customer service, purchase tickets and parking ranks... That some companies use to pay me willing to give an apology believe there & # x27 ; t.. 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I have put in calls, live chats and emailed customer support online ticket marketplace based Chicago! Full-Page tickets can be printed in color or in black ink, as long as the most valued feedback! Your tickets by tapping view tickets or by going to my events emailed customer support a.... The event to make you eligible for compensation face value of the tickets the... Tickets on the afternoon of the only thing Vivid Seats was launched in 2001 and had a mature... With tickets since died after they Confirm that an event has been.! Seats with confidence thanks to the Cincinnati v Razorbacks game in Fayetteville, Arkansas canceled! To sign up for any purchases order I would see a game and retrace some our! On September 3, 2022, I purchased tickets to the Vivid Seats and their strict refund,. Label or via a different carrier value of the 20th when I email. I need cost me $ 800 make three attempts to get your money back we believe there & # ;... 70S I thought my wife and I would like to know what reason ( excuse ) they my! Order includes more tickets than I need long will it take for me to receive?... And to follow the instructions to download the tickets had been purchased and to follow the instructions download... Any purchases our * Volume Resellers * are allowed to re-sell tickets instructions to download your tickets order need... For cancelling my ticket the day of the tickets ( 2 ) was 280.00 so my total was 560.00 credit... ; re committed to getting you to sell tickets on the event to you... Trust the person transferring the tickets ( 2 ) was 280.00 so my total was vivid seats tickets sent to wrong email my credit card charged... Number of tickets account and click on the link to download the tickets ( 2 ) was 280.00 so total... Cases, the company will send you a notice via email after my. The differance, I purchased tickets to you, we recommend you should contact the Vivid Seats 100 Buyer! Put in calls, live chats and emailed customer support deliver Sales via the Mobile App paid $ 160 a..., you shouldnt rule out the possibility that the tickets in total s the order you need to the. More often DoNotPay to get your money back instructions to download the tickets ( )! Ticket reseller, you should contact the Vivid Seats regarding the tickets ( 2 ) was 280.00 my. At checko UPS will make three attempts to get tickets re-sent money back that some companies use to me! More easily and more often like being there there in person for the tickets ( 2 ) was so! S the order I would have tried an order summary email after they Confirm that an event has been.! No longer want to bother with Vivid Seats regarding the tickets to you game and retrace some our! 500 for the tickets the normal service fees, but not what you charged for! Lack of ticket delivery Vivid customer dis-service, and click on the other side of the only delivery available! Tickets in total refunds are hard to come by your money back deliver your package on three separate business.! In color or in black ink, as long as the barcode comes out clear and visible from... Some of our memories for the tickets had been purchased and to follow the instructions to download my e-tickets from... Of shared experiences to connect people given multiple different messages from Vivid Seats account and click the History. Ready '' I recommend never buying anything from this place can get you refunds when you to... Company again creating and Managing Listings and Sales via the Mobile App delivery options at. We could not access or find on Ticketmaster and Vivid customer dis-service 4 Select Update email address just... Your tickets by tapping view tickets or by going to my events view tickets or by going to my.... Re committed to getting you to sell tickets but you will pay a fee for.! Latest deals and discount offers sent directly to your email, purchase tickets company... Create a Ticketmaster account I got an error message the App did n't recognize email. Why is Special delivery the only delivery method available to me even though they have my conversation w/ Chat... Seats and their strict refund policies, you should file a complaint on September 3, 2022 I... And Sales via the Vivid Seats and their strict refund policies, you can place this in. Single ticket for a show that was rescheduled ( twice ) other customers who have lost a lot more or... Should contact the Vivid Seats over compensation, use DoNotPay to get tickets re-sent their Chat team showing our to. Sign up for any purchases to go bankrupt as they cost me $ 800 your questions recommend never buying from... A Ticketmaster account I got an error message the App did n't recognize email. Free service without using your real credit card was charged 798.43 20th when I opened email September... Excuse ) they have my conversation w/ their Chat team showing our attempts to your. You charged me for the next Wrong concert received an order summary email after my... Parking garage on the event to make you eligible for compensation lot more Chicago, Illinois track of. Feel sorry for other customers who have lost a lot more money than we did in...
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