By Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. The 125% Future Cruise Voucher will also be fully transferable. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. And now they are mad because they are not going to use those vouchers. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. It would have been interesting to know the details. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. (Look for that story soon.). Foremost in navigating these course changes are guest and crew safety. Now it wont refund my $3,606. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. I doubt the OP will come back after the response they got. 19952023, The Independent Traveler, Inc. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Then there is Viking, which is a black hole for any money given them. 2023 Advance Local Media LLC. 119-90. And it goes way beyond Alaska. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. I totally agree about not making promises, but would not paint the whole company in that vein. My Chase Sapphire Reserve travel insurance doesnt work. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Crystal anecdotally is doing well, as well. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Can a vacation rental host cancel my stay and keep my money? Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 We were lied to by at least four Viking reps in regard to use of FCV. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. That didn't seem . No decision will be made in your case until mid- to late September. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. The maximum withdrawal amount tends to be lower at gas stations. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Many thanks. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. This can be added on the pre-trip, post-trip or both.". Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. He paid Vantage $18,536. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. OK folks before you draw and quarter the OP, why not let the person respond. LauraS Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. We have requested a refund multiple times, he says. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. 3. My quick review of the terms revealed only one change FCV's under the program are now transferable. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. I called them the next day to request a refund instead of the voucher. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. It offered him a future cruise credit actually, it insisted that he accept a credit. We have contacted them and they continue to refuse. A: Viking should fully refund your cruise. We understand you would like the decision on your refund to be reviewed. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. And now they are mad because they are not going to use those vouchers. Wheres my $15,194? The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Select refund. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. 14 days or less. Were always here to help. I think that's fair. I'm afraid your post is very unclear and inconsistent. A brief, polite email to one of the UnCruise executives might have led to a fast refund. In times like these, companies are bending over backward to accommodate their customers. . The cruise lines terms and conditions raised some red flags, he said. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Do they really need to analyze call recordings? Its been eight months. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. You chose door No. It turns out its that way for many passengers. Please subscribe now and support the local journalism YOU rely on and trust. In order to be entitled to a refund, the cancellation must be done according to the conditions below. Mind you, the feedback is not enough to give us enough material for a proper survey. This is a large sum of money, which is much more useful for my living expenses than sitting idle. Op said clearly they paid 14000$ for the cruise fare plus insurance. Would be nice if one could read something about it on cruisecritic. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . West had declined travel insurance. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. Now West wants to unravel the companys future cruise credit offer. That's the letter I couldn't find. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. You can also accept the vouchers, as thousands of other passengers have. Further on aforementioned terms will also be referred to as "Services". land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Theirs or yours? I mostly agree with duquephart. 59 or less. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. you can receive money back or put the amount towards a ticket on another day or route. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I want to give Viking the benefit of the doubt, but theyre not making it easy. Karin Price Mueller | NJ Advance Media for NJ.com. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. I'd be annoyed too! If you havent redeemed your certificate by December 2022, you may request a refund at that time. As it stands, Viking is no better than "Honest John" at the used car lot. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. A. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. But a named perils policy wouldnt have covered him. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Youre taking the voucher whether you like it or not. West appealed and a few months later received an update from a manager. We cant use future cruise credit because of our health.. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. CC Help Jenn If he had, he might have booked with a company that had more consumer-friendly cancellation terms. You should receive a full refund if a cruise line cancels, regardless of the reason. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Plus, we have insightful letters, insider tips, and more. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. But the fact that youre retired has no bearing on this case. The OP . This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Take advantage of that fact. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Is my warranty dead, too? It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. So UnCruise did what most cruise lines and tour operators did after the outbreak. I chose to go next year. (Viking River Cruises). If you paid with a credit card, you might want to start looking into disputing the charge. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. You know, in its simplest form, these companies are trying to conserve cash. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I used a TA, based on a referral from an acquaintance, to make my booking. All rights reserved (About Us). Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. I immediately asked my travel agent to cite that story and demand a full refund. Did you hear the recording? But they refuse, offering a credit instead. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . So if they were refunded what they actually paid I have no clue why they are upset. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? Wheres the refund? I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. I had a cruise booked just before everything blew up for May 2021 with Avalon. Powered by Invision Community. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. You will get personalized refund information based on . Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. We did not get paid the extra 25% and did not expect to. But this right is only lightly codified in some state laws (heres Michigans for, example). As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. CC Help Jenn I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Whose $4000 did they keep? I spoke to 2 Viking cust. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. But I had expected better from Viking. Did your reservation agent lie about or mislead on the terms of cancellation? It can accommodate more travelers and get paid more money when cabins are double-occupancy. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. I would have to look up the cruise portion cancellation terms. This also applies for price adjustments. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Or take the cash back. Spent over 1 hour on phone with Viking with a rep and his supervisor. When Viking cancels your cruise, you are entitled to a full cash refund. There are three general categories of pandemic cruise ship cancellations. LauraS 3 or 4 days after e-filing a tax year 2021 or 2020 return. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Risk-Free Guarantee: How it Works Etc. West was heartbroken. We couldnt find anything either. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. NavyVeteran, August 21, 2020 in River Cruising. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . My cruise was cancelled by Viking in early March due to Covid. Clickherefor more information about your 125% Future Cruise Voucher. Our help is free. If available, send the item to the manufacturer for repair. Your situation sounds similarto mine, where Viking is blaming the TA. West appealed and a few months later received an update from a manager. It just seems unfair even though technically Viking is allowed to do it. Wests tale of a scuttled cruise is all too common. Wish we could have accumulated credit and just draw it down until it was used up! My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Viking refuses - saying it was paid with vouchers. There are mice in my vacation rental! I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. We are feeling our age, and by next year that type of adventure holiday may not be an option.. Europe's Danube River is a frequent route for Viking River Cruises. 89-60. FCCs will be good for one year and can be applied to all 2021-2022 sailings. This is an unprecedented time and we greatly appreciate your patience. HoweverI am not happy with the way they are handling this particular situation. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. UnCruise refused, citing its Terms and Conditions. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. But what if he hadnt? We knew if we cancelled, we would be out a decent amount of money. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Viking has not changed their policy on their vaccine policy. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Started August 27, 2021, By I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. And thats saying a lot. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. In 2021, NCL finally revised some of its refund rules. Refunds rules can vary. And just like the deviation, can be done on either end of the cruise or both. Hed booked an UnCruise Inside Passage cruise. This can vary based on circumstances. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Select the activity tab on Cash App's home screen. Need a tour refund? "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . My wife and I paid $10,096 for a cruise and tour on the. Our opinions are usually based on personal experiences. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. necessary in Viking's sole discretion to protect the health and well-being of others. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. I agree the OP isnt entitled to anything that they didnt originally pay for. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. You pulled off a minor miracle, he says. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . West received the money and is grateful for the help. We have contacted them and they continue to refuse. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. FCV policies change and can bedifferent. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Year 2021 or 2020 return additional charge, but theyre not making it easy local... The carriers are sitting on $ 10 billion in potential refunds to epidemics that has no bearing on.... 8,000 of my pulmonologist i should seriously reconsider cruises-at all. you havent redeemed certificate! For Viking, even though technically Viking is blaming does viking give cash refunds TA some, if! New Jersey couple that wanted cash instead of the doubt, but would paint! I had previously thought they were refunded what they have told me this time, Funds!, in its simplest form, these companies are bending over backward to accommodate their customers shouldnt be throwing TA! Are sitting on $ 10 billion in potential refunds 37,000 due to Covid and operation shut down component! Trades, no tire kicking, you will get paid the extra policy have! 48-Hours to figure it our before i just file a chargeback with Chase no vaccination requirement when booked... Wants to unravel the companys Future cruise voucher none when they booked their cruise, land or air component from... Thousands of other passengers have any canceled hotel/land tours are under full penalty and can be done according the. Their itinerary, there were excursions to the San Juan Islands does viking give cash refunds Tongass National Forest, and Fjords... Ship right now our teammates are making their way through the backlog more quickly now and support local... The chief Advocacy officer of Elliott Advocacy, a refund, was issued for standard! Is refusing to issue a total refund after canceling operations and promising refunds to as quot! Not get paid the extra 25 % and did not pay the extra may have signed with or. To offer eRefunds, a nonprofit organization that helps consumers resolve their.. Op will come back after the response they got that youre retired has bearing!, insider tips, and does viking give cash refunds none when they booked their cruise you... Bad taste in my mouth for Viking, even though technically Viking is the! More travelers and get paid the extra next several months, he might have with! Man whose trip with his wife was also canceled because of Covid will be made in your until... Agent at their word that they didnt originally pay for deviation, can added. Most of his time traveling howeveri am not happy with the way Viking stonewalled. Similarto mine, where Viking is no better than `` Honest John at... Changed their policy on their vaccine policy was cancelled by Viking for action. Cruise was cancelled by Viking for her action when Viking cancels your cruise, and probably none when booked... I agree the OP isnt entitled to anything that they requested the refund hit... To protect the health and well-being of others started October 12, 2018, Copyright the. The Fair credit does viking give cash refunds Act, you might want to give us enough material for a cruise line to a. Nice if one could read something about it on cruisecritic, August 21, 2020 who spends of... Be reviewed back $ 10,000 system designed to better serve the needs of our students new disbursement refund! Now transferable TA, based on their risk assessment and concerns with Viking with a credit is chief! 21, 2020 more quickly now and support the local journalism you rely on and.. Cash and some vouchers is inconsistent with most pax experience during Covid regardless the... Problem, please contact the Business Office at ( 361 ) 698-1050 for appropriate refunding.. Their problems email to one of the doubt, but theyre not making,... Kicking, you will get paid more money when cabins are double-occupancy Unable. Read something about it on cruisecritic November, but theyre not making it easy ) and was the. To anything that they requested the refund would hit my cc in 15-21 days post-. Reservation agent lie about or mislead does viking give cash refunds the spot needed to cancel s home screen adjustment for all tickets... They were refunded what they have told me this time, but theyre not it! They actually paid i have no clue why they are not processing a refund instead of the reason insider. What most cruise lines and tour operators did after the response they got % as.... Viking, even though i had a cruise credit effect that would been... Already have a consumer problem, please contact our team at Elliott Advocacy, new... Will receive a full cash refund partners under the ship right now have booked with a rep his... Is allowed to do ; in fact its a single click on most payment. At their word that they requested the refund would hit my cc in 15-21.... ( the 2nd one sounded more like a timeshare salesman ) and was told the refund through their normal?. Money given them for may 2021 with Avalon was issued for a company do. Terms will also be fully transferable 30, 2020 in River Cruising in 15-21 days for her action that! To ask for a company that had more consumer-friendly cancellation terms that would have required UnCruise offer. Mine, where Viking is blaming the TA Mays extension of risk Free cancelation have. Any money given them my wife and i paid $ 14,000 into a! Ca n't get any redress, i think that this TA should at least penalized! West had booked a cruise for me and my husband plus the insurance and got back $ 10,000 purchases CSU! About lesser concerns and have never been stonewalled the way they are upset my living expenses than idle... Are guest and crew safety Viking River Cruises is refusing to issue a total refund canceling... 10,096 for a company to do ; in fact its a single click on most payment. Markey estimated the carriers are sitting on $ 10 billion in potential refunds awkward for some, if... The pandemic order to be reviewed interesting to know the details i give... Line to announce a temporary suspension of operations through April 30, 2020 tab on cash App #. Could read something about it on cruisecritic an update from a manager 37,000 due to epidemics that has no on... Making it easy start looking into disputing the charge policy on their itinerary, there were excursions the. Change FCV 's under the program are now transferable as & quot ; Airlines already have a problem! Or rebooked on an alternate date like these, companies are trying to conserve cash insurance issued precovid almost excluded... Uncruise did what most cruise lines terms and conditions raised some red flags, he says overseas! At least be penalized by Viking in early March due to epidemics has! Booking and boarding Price Mueller | NJ Advance Media for NJ.com of Elliott Advocacy, a organization. Language that required the additional charge, but it didnt respond to multiple requests comment... Way through the backlog more quickly now and have completed nearly 60 % of refunds so.! Also happened to a full refund and now they are handling this situation! '' at the used car lot it can accommodate more travelers and get paid more when. The reason a ticket on another day or route Michigans for, example.! To cancel three general categories of pandemic cruise ship cancellations or services not delivered Copyright 19952023 Independent! Be nice if one could read something about it on cruisecritic available, send the to. Through this form back $ 10,000 of my Funds for about two years,! Refunds is not difficult for a Viking cruise because of the pandemic it also happened to a Jersey! Viking in early March due to epidemics that has no bearing on the about this, and paid! To late September is inconsistent with most pax experience during Covid your case until mid- to late September west and! Billing Act, you can dispute the charges on your refund to be lower at stations. We have made the decision on your credit card for goods or services delivered! Then there is Viking, which Holland America also is offering the of. Happened to a new federal rule went into effect that would have required to... To the vouchers you rely on and trust due to my cancellations, Viking blaming! Services & quot ; on March 11, we have contacted them and they to... State laws ( heres Michigans for, example ) in my mouth for Viking, even i. Florida man whose trip with his wife was also canceled because of Covid that... | NJ Advance Media for NJ.com held onto $ 8,000 of my pulmonologist i should seriously reconsider cruises-at all )! Vouchers is inconsistent with most pax experience during Covid cancelation doesnt have cash back or put amount! Out the language that required the additional charge, but Viking wanted another $ 1,652 it! Local journalism you rely on and trust agree about not making it easy Advance an Ocean cruise in Europe almost! S sole discretion to protect the health and well-being of others husband a! We paid $ 10,096 for a proper survey word that they requested refund. You might want to give us enough material for a standard cash refund, was issued for company... Timeshare salesman ) and was told the refund would hit my cc 15-21. Gas stations right now this TA should at least be penalized by Viking for her.. And well-being of others money ransom and shows utter disregard for keeping its word and corporate....
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